Account Verification

In order to guarantee a safe and secure trading environment, we require new clients to go through a verification process which is thoroughly processed by our experienced Backoffice Team. All the documents you submit should match the following requirements:

  • 200 DPI, color level
  • File format should be .JPEG or .PNG
  • Resolution should be set to 24 bits
  • Documents can be photographed by phone and sent via email
  • Incoming emails are limited to 10 MB

Credit Card Deposits

Deposits made with a credit card require a copy of the credit card you used. The copy must clearly show the cardholder's first and last name, the first 4 digits and last 4 digits on the card and a signature. Please ensure that your name appears on the card you use to fund your account. Withdrawals can only be executed through the same medium of the funding for your security. For security purposes, there can be no withdrawal of funds without full verification of documents.

Government issued photo ID

The ID must clearly display your name and your date of birth. It must also have a valid expiration date. Passports and Driver’s licenses are ideal. The name must correspond with the name you supplied on your application.

Proof of address

The address must correspond with the address you supplied on your application. This can be in the form of a utility bill (electricity, phone, water), bank statement, lease or mortgage agreement. Please note that bills that have been received prior to 3 months ago cannot be accepted. Ensure that your name appears on the bill, along with your address and the name of the company issuing the bill. They must all be clearly visible..